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Ralph is a construction superintendent. He knows his stuff on the job, and his crew chiefs and crews like him. Ralph is a pleasant sort of guy and generally treats his workers well. He trusts his people, and most of the time things work out okay. The trouble is that when Ralph has someone working for him that is blatantly taking advantage of his good nature, he tends to let it go. When things eventually get to the breaking point and Ralph feels forced to do something, the result is not a pretty sight. By that time …

by Shari Harley, The Harley Group

Deliberately creating and reinforcing culture remains elusive for many organizations. Organizational leaders frequently ask the questions: How do I create an environment in which people want to work, where they work hard, produce meaningful results, and work well together?

Offering change management and culture workshops alone will not do the job. …

In an effort to build relationships between managers and employees, many companies proudly proclaim they have an open-door policy. Having a policy of openness to employees is a step in the right direction. However, in many of those same organizations, literally, the only thing that has changed after they implement an open-door policy is that …

10 negotiation tips, techniques and principles

First and most importantly, positioning is everything in negotiation. The way that the situation is initially approached, and when, are more influential on outcomes than all of the other negotiating tactics and techniques combined. …

emotional intelligence theory (EQ – Emotional Quotient)

Emotional Intelligence – EQ – is a relatively recent behavioural model, rising to prominence with Daniel Goleman’s 1995 Book called ‘Emotional Intelligence’. The early Emotional Intelligence theory was originally developed during the 1970s and 80s by the work and writings of psychologists Howard Gardner (Harvard), Peter Salovey (Yale) and John ‘Jack’ Mayer (New Hampshire). Emotional Intelligence is increasingly relevant to organizational development and developing people, …

The business set up in Germany is extremely formal. In order to achieve successful cross cultural management, you must be prepared for a host of regulations, guidelines, and principles covering every aspect of conducting business in Germany. German businesspeople have deep-seated rules and regulations. This is a formal culture …

8 Steps That Take You from Self-Saboteur to Sales Star

By Pat Pearson

Does financial success seem to elude you, no matter how hard you strive? Do you get close to your goals time and time again, only to find yourself repeatedly “snatching defeat from the jaws of victory?” According to direct sales expert Pat Pearson, you may have an unconscious agenda that is leading you to self-sabotage your sales.

“I have seen it over and over in working with hundreds of entrepreneurs and salespeople,” says Pearson. “Undermining their ambition is at least one hidden belief …

Anger can be a large obstacle to many areas of your life both personal and job related. Therefore, anger management is very
important. If you don’t control your anger there are many negative impacts on your life. Anger makes you less happy with life which can affect your marriage, family or other relationships. Anger will affect your ability to socialize with other individuals since it has an impact on your social skills. As a result of lost social skills

The importance of disengaging from goals.

The world is obsessed with stories of success. There is a well-known concept in the management literature called “the survivor bias,” which refers to the erroneous conclusions that researchers draw from focusing excessively on successful organizations and people. Pick up any magazine, and you will see the survivor bias in action: the stories are almost …

The art of communication is the language of leadership
James Humes

Today’s businesses are complex entities. However, one fundamental principle of success remains constant – the need for communication.

Communication manifests in various forms, both verbal and non-verbal. One area of increasing concern …